FAQ

HOW MUCH DO THE SHOES COST?

Custom shoes start at about $850 for a very basic molded shoe. Smilers start at about $1100, Crooners at $1200 , and Footgloves at $1400. Speciality Shoes and Personal Shoe Designs can cost between $1800 and $2500. There is also a first-pair charge to take the molds, make the lasts, and do the necessary fittings ranging from $275 to $395. A 75% deposit is taken when the order is placed, and the balance is due on the initial dispensing.

DO THE SHOES LOOK UGLY?

Comfort and style are often at odds with one another, and the best pair of shoes is often a perfect compromise between the elements of fit, therapy, and fashion. Making attractive shoes for severely misshapen feet can be challenging and expensive, and we always do our best to obscure problems and design shoes that will look as much like store bought shoes as possible. The lower cost shoes reflect less emphasis on cosmetic factors, while the more expensive ones reflect the extra time needed to emphasize cosmoses.

WILL MY INSURANCE PAY FOR YOUR SERVICES?


If you have diabetes, there is a good likelihood of insurance reimbursement. Check with your insurance provider to see if therapeutic footwear is included in your benefits. We do not bill insurance companies directly, except for Workers Compensation claims and Kaiser Permanente, with whom we are a contracted provider. Both require prior authorization.

WILL I BE SOLD SOMETHING I DON'T NEED?

Absolutely not. We are professionals, and we look for the most cost-effective ways to solve your foot and gait problems.

DO YOU GUARANTEE YOUR WORK?

We completely stand behind our products for quality, craftsmanship, and for correctly filling your prescription. Comfort, however, is very subjective, and we cannot promise to overnight solve problems that have taken years to develop. We do promise to do our best and can guarantee at least an improvement in your comfort.

DO YOU TAKE ORDERS BY MAIL?

Yes, but if you are unable to come to San Francisco, it is necessary to go to a Podiatrist, Pedorthist, or Orthotist in your area to have the molds taken and the order placed. Billing will usually be done through your practitioner, however, you may want to just pay for visits and deal with us directly. Call our office for details.


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